Frequently Asked Questions
You have questions, we have answers.
How do I contact you?
How do I order a new prescription?
- You can mail your new prescriptions to:MedCart
32131 Industrial Rd.
Livonia, Michigan 48150
Please include your first and last name, address and date of birth with a phone number we can use to contact you if there are any questions.
- Your doctor can fax, call or electronically prescribe a new prescription to us at:Phone: 1-877-770-4663
Please note: Certain controlled substance medications cannot be faxed. The original prescription must be sent to us by mail. If for some reason you are unable to mail the prescription, you can drop it off with a pharmacist at our facility.
How do I refill my prescription?
You can refill your medications 24 hours a day, 7 days a week, online or by phone at 877-770-4663.
Please inform the representative of any changes in your insurance coverage to prevent any delays.
How much will my prescription cost?
How can I pay for my prescription order?
When requesting your prescription, the representative will coordinate payment. We accept checks, money order, cash or credit cards. Do not give any personal information until you have spoken with your MedCart representative and they have requested credit card information for payment with your consent. Please do not mail cash.
What is MedCart Specialty Pharmacy?
MedCart Specialty Pharmacy is an industry-leading pharmaceutical and health care provider serving the unique needs of patients with complex diseases. We offer complete solutions for patients and physicians. While typical patient/pharmacy interactions are limited to processing medications prescribed by a physician, at MedCart we not only work closely with prescribing physicians — we also give patients special attention. Our highly qualified team of pharmacists and support staff brings together expert clinical services and medication management, customized to the individual needs of each patient and physician, to ensure the best possible medication treatment outcomes.
What is MedCart’s mission statement?
To provide affordable specialty pharmacy services of the highest quality, along with patient-centered clinical management and auxiliary services that deliver optimal patient outcomes.
What conditions does MedCart treat?
- Crohn’s disease & ulcerative colitis
- Infertility & growth hormone treatments
- HIV & hepatitis
- Multiple sclerosis
- Rheumatoid arthritis
What services does MedCart provide?
We provide prescription drugs and intravenous medications, serving patients, physicians, payers and manufacturers.
We also offer services that make life easier for physicians and their patients, including:
- State-of-the-art medication packaging and distribution
- An extensive range of specialty medications in stock, including brand name, generic and hard-to-find medications
- Pharmacy consulting services
- Multi-lingual staff
- Convenient ordering options: mail, phone, fax or online
- 24/7 customer service, including a pharmacist on call around the clock
- Personalized client service and support, with dedicated individuals assigned to each physician and patient
Does MedCart serve Medicare patients?
Yes. We accept Medicare and provide services to help patients make the most of their benefits and navigate the Medicare system. Learn more here.
Does MedCart offer third-party funding assistance?
We do. We help patients connect to applicable copay cards, manufacturer programs and third-party foundations.
- Who We Serve